Warranty & Returns

Our returns and warranty team are based in Melbourne, Victoria.

Due to the current Stage 4 restrictions for Covid-19 and whilst ensuring that all our team members are safe as possible, we are unable to ship any warranty claims until the Stage 4 restrictions have been lifted in Victoria. Returns will also be processed at this time.

We apologise in advance for any inconvenience that this may cause and appreciate your patience as the Meyer Cookware team work through these unprecedented times.

What is covered under my product warranty?

The below is general in nature.  Please read the warranty card that came with your product for specific warranty information.  To ensure the validity of your warranty please retain proof of purchase and register your product  with us on-line or alternatively via mail.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

Warranty Exclusions?

This warranty does not apply where:

  • The damage to or defect in the Product is caused by normal wear and tear;
  • The Product has been on-sold or assigned by the original purchaser;
  • The Product has been used for commercial purposes;
  • The Product has been used for purposes other than the purpose for which it was designed;
  • The Product has been repaired by someone other than Prestige or an authorised repairer of Prestige;
  • The Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar;
  • Corrosive or abrasive matter has been applied to the Product;
  • The defect in the Product has arisen due to the original purchaser's failure to properly maintain or use the Product in accordance with the Use and Care Instructions specified by Prestige; or
  • The Product has been misused, abused, neglected or involved in an accident.
  • This warranty does not cover scratches, stains, discoloration or damage caused by overheating.


Can I return or exchange an item I am not happy with that I’ve purchased from Prestige.com.au?

Each range of goods provided by Prestige is subject to specific warranty terms, limitations and exclusions:

  • That are supplied with the goods; and
  • That are available from Prestige upon request.

Prestige will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Prestige’s Customer Service Department within 48 hours of the package being received. Under these circumstances, Prestige will provide instructions on how to return goods in an appropriate manner. To obtain these details, please contact our Customer Service Department using the enquiry form below.

Prestige will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.

Any products returned to Prestige are at the customer's own cost and risk.

Can I return or exchange an item I am not happy with that I’ve purchased elsewhere?

If you have a warranty issue, please fill out the enquiry form below. 

For change of mind contact your retail for their specific returns policies.

What information do you require for the refund?

The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.

If I return an item to Meyer, will I get reimbursed for shipping costs?

No, you’re shipping costs will not be refunded.

How long will it take to get my refund after the goods have been sent?

A refund takes 30 days and will be paid into your bank account via EFT.

How do I find warranty information for a product that is no longer shown on the website?

If a product is no longer available, please contact our Customer Service Department using the enquiry form below.

I have a problem with my cookware. How do I have it assessed?

Use the online form below to start the process.

Need some more help?

Please complete this enquiry form and our Customer service team will get back to you as soon as possible.