Shipping & Delivery

Which carrier partners with prestigecookware.com.au? 

We use Australia Post.

Can I track my order? 

Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post tracking portal.

Do you send products to overseas addresses? 

No. At the present time we cannot send items outside of Australia.

Do you mail products to PO Box addresses? 

Yes.

How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website.

How will I know if my order has been dispatched? 

You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.

What if I made a mistake and want to change my order? 

You can request to cancel your ordered provided the order has not yet been shipped. To cancel an order please contact our Customer Care Team using the enquiry form below and request a cancellation. Please include your order number.Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays. Please remember, we strive to get your order out of our distribution center within 12-48 hours of you placing your order.

What if I have received a damaged product or the wrong item? 

Contact our Customer Care Team using the enquiry form below who will discuss the quickest way to get your problem resolved.

If I return an item to Meyer, will I get reimbursed for shipping costs? 

No, you’re shipping costs will not be refunded.


Need some more help? 

Please complete this enquiry form and our Customer Care Team will get back to you as soon as possible.

Enquiry