Getting the Best Results from your Cookware

How to avoid damage to your non-stick

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

  1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
  2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
  3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
  4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
  5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
  6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
  7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

I have food burnt onto my cookware:

If your cookware has dried or burnt on food deposits that you can’t seem to clean off, try this simple solution to soften food before washing:

  • Partially fill the pan with 3 parts water to one part detergent or vinegar
  • Bring the pan to the boil.
  • Turn off the heat source and set aside for a period to cool.
  • Wash the pan with mild dishwashing detergent and hot (not boiling) water using the Circulon cleaning brush or a non-abrasive mesh pad.

Why is my cookware sticking?

Is food starting to stick to your non-stick? The loss of non-stickiness on your pan can happen for a variety of reasons.

  1. There is a build-up of food on the pan that is preventing the non-stick surface from working. Try a deep-clean of your pan by following the simple steps within the 'Caring for Non-Stick' care instructions.
  2. Your pan has been overheated. You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan.  Want to learn how to sear on medium? Simply follow the steps within the 'Caring for Non-Stick' care instructions.
  3. There is a build-up of oil. 

You don’t need to use oil with your non-stick pans, however some people prefer to use a little oil for flavour. Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching and can damage your non-stick surface. When using oil, follow the simple steps set out in the 'Which Oil would I use if I would like to Flavour my Cooking' care instructions.

Cooktop Use

  • It is important to select the right size cookware for the cooking task and the right size burner to suit the cookware you are using. Ensure cookware is stable on the cooktop surface or trivet to prevent tipping.
  • Continuous high heat and/or overheating may shorten the life of cookware, cause discoloration and damage non-stick surfaces. For optimum results start the cooking process on high for 1 to 2 minutes, then reduce the heat to low to medium as this will spread the heat evenly, eliminating hot spots which may burn food.
  • Position cookware so that handles are not over other hot burners and do not allow handles to extend beyond the edge of the cooktop, as these may be in easy reach of children or enable the cookware to be knocked off the cooktop.
  • Do not make a double boiler out of cookware that are not designed for this purpose.

Oven use

For maximum oven safe temperature for the range you have purchased, please see the use & care instructions that came with your particular product, or visit the range page on this website for more information

Handles and Knobs

  • Periodically check handles and knobs to ensure they are not loose.
  • Do not use cookware with loose handles or knobs as this may cause personal Injury and damage to the cookware.
  • If handles and knobs become loose do not try to repair them, please contact our Customer Care Team for assistance using the enquiry form below.


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